IT that just works, and a partner who answers.
We become your IT department: supporting your people, maintaining and securing every device and account, and keeping your systems running so you can focus on the business.
For small businesses and growing mid-sized companies. Extended-hours support 7 AM to 8 PM, Monday through Friday, with after-hours and weekend coverage by plan.
Everything it takes to keep your business running
Managed IT means we handle the day-to-day and prevent problems before they happen, instead of waiting for something to break.
Help Desk Support
Your team calls, emails or submits a ticket and gets help from someone who already knows your setup.
Proactive Monitoring
We watch your devices, servers and network for warning signs and fix issues before they turn into downtime.
Patching & Updates
Operating systems and business apps kept current and secure on a managed schedule, not whenever someone remembers.
Backup & Recovery
Automated backups of your devices, servers and Microsoft 365 data, with restore tests to prove they actually work.
Microsoft 365 & Email
Licensing, accounts, security settings, shared mailboxes, Teams and SharePoint, managed properly.
Endpoint Security
Managed antivirus and advanced threat protection on every computer, plus multi-factor authentication everywhere it matters.
Network & Wi-Fi
Firewalls, switches, Wi-Fi and remote access configured, documented and kept secure.
Onboarding & Vendors
New-hire setups, departures, asset tracking and documentation. We’re also the one who calls your vendors.
Help when your business is open, and when it isn’t
Our extended weekday hours cover early starts and late finishes. Evening and weekend coverage depends on your plan, so you can match it to how your business runs.
Extended Support Hours
Monday – Friday
Full help desk support for every plan: questions, problems, changes and requests.
After Hours & Weekends
Weekday evenings, plus all day Saturday & Sunday
Coverage for urgent and critical issues, based on your plan. Available on request with Essentials, included for critical outages with Professional and included for urgent issues with Complete.
All times Central. Response targets for each plan are defined in your service agreement.
Choose the level of coverage that fits
Every plan is quoted per user after a free assessment, so you only pay for what your business actually needs.
Essentials
Reliable support and proactive maintenance for smaller offices.
- Remote help desk, 7 AM – 8 PM weekdays
- Automated device monitoring & alerting
- Patch & update management
- Microsoft 365 / Google Workspace administration
- Managed antivirus on every device
- Vendor coordination
- After-hours & weekend support on request (billed)
Professional
Complete day-to-day IT and security for growing teams.
- Everything in Essentials, plus:
- On-site support across DFW when needed
- Managed backup with regular restore testing
- Advanced endpoint detection & response (EDR)
- Email security & phishing protection
- Security awareness training for staff
- After-hours & weekend support for critical outages
- Quarterly technology reviews
Complete
Fully managed IT with strategic leadership built in.
- Everything in Professional, plus:
- After-hours & weekend support for urgent issues
- vCIO strategic planning & IT budgeting
- Technology roadmap aligned to business goals
- Compliance & cyber insurance support
- Priority response
- Full documentation & asset reporting
Need something different? Projects, co-managed IT and one-time cleanups are available too. Let’s talk.
Plan comparison at a glance
| Feature | Essentials | Professional | Complete |
|---|---|---|---|
| Remote help desk, 7 AM – 8 PM weekdays | ✓ | ✓ | ✓ |
| Monitoring, patching & maintenance | ✓ | ✓ | ✓ |
| Microsoft 365 / Google Workspace admin | ✓ | ✓ | ✓ |
| Endpoint protection | Standard | Advanced (EDR) | Advanced (EDR) |
| Managed backup & restore testing | — | ✓ | ✓ |
| Email security & security awareness training | — | ✓ | ✓ |
| On-site support (DFW) | As needed, billed | ✓ | ✓ |
| After hours: 8 PM – 7 AM weekdays & all weekend | On request, billed | Critical outages | Urgent issues included |
| Technology reviews | — | Quarterly | Quarterly + roadmap |
| vCIO strategy, budgeting & compliance support | — | — | ✓ |
Senior-led. Partner-backed.
When you call North Star, you get a senior IT professional with 27 years of enterprise experience who knows your environment, not a call center.
For specialized or high-volume work such as large migrations, structured cabling or round-the-clock security monitoring, we bring in vetted specialist partners. We manage them, we’re accountable for the results, and you still have one number to call.
- One accountable point of contact for everything IT
- Your environment fully documented, and the documentation belongs to you
- Plain-English explanations and recommendations
- Specialist partners brought in when the job calls for it
- Local to DFW for on-site needs, remote everywhere else
From first call to fully managed
Assess
A free review of your devices, network, accounts, backups and security, with a clear summary of risks and priorities.
Onboard
We document your environment, deploy our monitoring and security tools, and resolve the urgent issues first.
Introduce
Your team learns how to reach us and what to expect. Nobody is left guessing who to call.
Manage
Ongoing support, maintenance and regular reviews to keep improving your environment over time.
Common questions
How much does managed IT cost?
Pricing depends on the number of users and devices, your plan and any compliance needs. We don’t publish one-size-fits-all pricing. After a free assessment you get a clear per-user quote with no surprises.
What does after-hours support cover?
Our extended support hours run 7 AM to 8 PM, Monday through Friday. Weekday evenings from 8 PM to 7 AM and all weekend count as after hours, when we cover urgent and critical issues according to your plan: available on request with Essentials, included for critical outages with Professional and included for urgent issues with Complete.
What size businesses do you work with?
We focus on small businesses and growing mid-sized companies. As you grow, we add specialist partner resources so your support scales with you.
We already have an IT person. Can you still help?
Yes. We can work alongside an in-house IT person in a co-managed arrangement, handling monitoring, security, after-hours coverage or projects so they can focus on what they do best.
We’re already a client. How do we get help?
Email support@nstp.tech to open a request. During extended hours (7 AM – 8 PM, Monday – Friday) it goes straight to our help desk, and after hours, urgent issues are handled according to your plan.
Do you come on-site?
Yes, across the Dallas–Fort Worth area. Most issues are solved remotely and faster, but when someone needs to be there in person, we are.
What happens if you’re unavailable?
We maintain relationships with vetted partner technicians and document your environment thoroughly, so support continues even when the primary engineer is out.
Ready for IT you don’t have to think about?
Start with a free IT assessment. We’ll show you exactly where you stand and what a managed plan would look like for your business.